Customer Opinions

Bank of Shanghai (Hong Kong) Limited is committed to providing you with quality and professional banking services. It is our ongoing goal to improve our services to suit your business development needs.

We will investigate into your matter and advise you of the contact details of the person handling your opinion and will endeavour to reply to you within 30 days.

If you are not entirely satisfied with the way we have handled your complaint, you have the right to refer the matter to the Hong Kong Monetary Authority. For monetary disputes, you may also refer the matter to the Financial Dispute Resolution Centre.

Email：[email protected]

Telephone：(852) 3121 8222

Fax：(852) 2258 5755

Mail or physical visit：34/F Champion Tower, 3 Garden Road, Central, Hong Kong